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Return Policy

 

At JES Skincare, we are committed to providing high-quality beauty care products and exceptional customer service. If you are unsatisfied with your purchase, we're here to help.

 

1. Change of Mind Returns

Eligibility:

  • You may return unopened and unused products within 14 days of receiving your order for a refund or exchange.

  • Items must be in their original packaging and condition.

Conditions:

  • Proof of purchase is required (order confirmation or receipt).

  • The cost of return shipping for change-of-mind returns is the customer's responsibility.

How to Return:

  1. Contact our customer service team at support@jes-skincare.com.au or 0408 733 638 to initiate the return.

  2. Pack the items securely and include all original packaging and documentation.

Ship the items to:
55 Kennedy Road Avonsleigh Victoria 3782 Australia 

 

2. Faulty or Defective Products

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Eligibility:

  • Products that are faulty, damaged, or not as described.

Conditions:

  • Notify us within 30 days of discovering the fault.

  • Provide a detailed description and, if possible, photographs of the issue.

How to Proceed:

  1. Contact us at support@jes-skincare.com.au or 0408 733 638

  2. We will assess the problem and guide you through the next steps.

  3. If the product is confirmed to be faulty, we will offer a repair, replacement, or refund, and cover any reasonable shipping costs.

 

3. Exceptions

Non-returnable Items:

  • For health and hygiene reasons, we cannot accept returns or exchanges on products that have been opened or used, unless they are faulty.

 

4. Refunds and Processing Time

  • Refunds will be processed to the original payment method within 7 business days after we receive and inspect the returned items.

  • You will receive a confirmation email once the refund has been processed.

 

5. Shipping Costs

  • If the return is due to our error (e.g., incorrect or faulty product), JES Skincare will cover all reasonable shipping costs.

  • For change of mind returns, the customer is responsible for all shipping costs.

 

6. Consumer Guarantees

This policy is in addition to your rights under the Australian Consumer Law. For more information about your rights, visit the Australian Competition and Consumer Commission (ACCC) website.

 

7. Contact Us

If you have any questions or concerns about our Return Policy, please don't hesitate to contact us:

Address:
55 Kennedy Road Avonsleigh Victoria 3782 Australia 

 

Thank you for shopping with JES Skincare. Your satisfaction is our priority.

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